NCR transforms supply chain

SUPPLY CHAIN     FEDEX    DHL

Hong Kong - NCR will work with FedEx in the Americas and DHL in Asia to handle its parts inventory as part of a global supply chain transformation initiative.

The global technology company will house its service parts in DHL's new 15,000 sq ft logistics hub in Hong Kong, and provide express and freight transportation throughout Asia Pacific to support a network of service parts warehouses for NCR.

NCR will adopt a similar model in the Americas with FedEx, where parts will be stored at the FedEx Supply Chain Services Global Distribution Centre located near the airport in Memphis.

"Service parts logistics is key to NCR's ability to deliver the right part at the right time at the right place," said Nancy Daniels, vice president, NCR Global Services Parts. "By putting the parts our customers need closer to the end of the runway, we can improve our speed of response, thus improving system availability for our customers."

The transition from NCR's existing parts distribution centre to FedEx and DHL will begin immediately, and NCR expects the transition to be seamless for its customers, the company said.

The NCR contract builds on DHL's existing service parts network with NCR in countries like Australia, China, Hong Kong, Japan, New Zealand, Taiwan and Thailand, DHL said.

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